Built for How Security Actually Works
Specific operational workflows designed for the real challenges each environment creates. No generic "industry solutions" copy.
Private Security Companies
The Challenge
You're running 200+ guards across 30 client sites. Schedules live in spreadsheets, time tracking is a separate app, incident reports come via email, invoices are in QuickBooks, and compliance paperwork sits in filing cabinets. When a client asks 'was my site covered last night?' you spend 20 minutes finding out.
How Shield Spire OPS Handles It
One platform handles it all. Schedule every shift with license-level validation, verify clock-ins by GPS with selfie capture, capture DARs and incidents in real time from mobile, auto-generate invoices tied to client contracts, and enforce compliance with jurisdiction-aware soft-blocks that prevent dispatching non-compliant guards.
Key Capabilities
- Multi-tenant: each client's data is fully isolated at the database level
- Guard-level compliance tracking with automated expiration alerts at 90/60/30/14/7 days
- Revenue flows through your own Stripe Connect Express account, never co-mingled
- GPS-verified clock-in/out with selfie capture eliminates buddy punching
- Daily Activity Reports auto-created per shift as immutable audit trail
- Client portal with coverage dashboards, invoice payment, and document sharing
What Sets Us Apart
- Soft-block enforcement prevents dispatching non-compliant guards per jurisdiction
- Revenue isolation: client payments route to tenant's own Stripe account
- Training gating ensures only certified guards are scheduled for deployment
Corporate & Property Management
The Challenge
You manage security across 15 properties with different teams, no centralized incident tracking, and no way to give property managers real-time visibility. Visitor logs are paper-based. Access badges are manually tracked in spreadsheets.
How Shield Spire OPS Handles It
Centralized oversight across all properties with per-site guard tour routes, incident command panels, gate scanning for visitor and contractor access, and a branded client portal giving each property manager their own coverage dashboard with incident history and invoice access.
Key Capabilities
- Workforce Credential Registry for employee, contractor, and visitor badge management
- Gate Scanner with real-time 'Still On-Site' headcount and duration warnings
- Incident reporting with photo evidence, severity classification, and command panel
- Guard tour patrol verification with NFC/QR checkpoint scanning and compliance tracking
- Multi-site management with per-site geofence configuration from one dashboard
- Client portal for property managers with coverage status and incident history
What Sets Us Apart
- Gate access control with HID hardware support for high-throughput scan handling
- Emergency Muster for real-time personnel accountability during incidents
- White-label branding per property management organization
Construction Sites
The Challenge
50 contractors this week, 80 next week. Different trades, different safety certifications, different access needs. Remote perimeters with spotty cell coverage. And every general contractor wants different reports.
How Shield Spire OPS Handles It
Dynamic badge issuance scales with your workforce, with auto-issue during onboarding, bulk creation for contractor groups. Gate scanners handle high-throughput entry/exit with duration warnings. Geofence enforcement ensures guards are at their posts.
Key Capabilities
- Dynamic badge issuance with bulk tools for contractors and visitors
- Geofence enforcement for site boundaries with GPS violation alerts
- Gate Scanner optimized for high-throughput entry/exit at shift change
- Auto-close sessions at 12-hour threshold to maintain accurate headcount
- Safety compliance document tracking with category-based expiration alerts
- Credential, clearance-zone, and emergency muster records in one operational system
What Sets Us Apart
- Auto-issue badges during onboarding workflow, with no manual badge setup
- Duration warnings: Amber at 4h+, Red at 8h+ for on-site personnel
- Force-Exit capability with mandatory justification logging for audit trail
Data Centers
The Challenge
Every entry and exit must be logged and auditable. Multi-factor access is mandatory. Equipment calibration, firmware tracking, and disaster recovery documentation are required for SOC 2 and client SLAs. You need audit packs generated on demand.
How Shield Spire OPS Handles It
Gate access scanning built for high-throughput entry and exit, real-time headcount monitoring, MFA enforcement across all access tiers, asset management with calibration scheduling and firmware versioning, DR planning with RTO/RPO objective tracking, and audit pack generation that bundles filtered compliance data on demand.
Key Capabilities
- Gate Access Scanner with HID keystroke handling for high-throughput entry and exit
- Real-time headcount with 'Still On-Site' monitoring and duration warnings
- MFA enforcement configurable per role tier and access level
- 7-year audit log retention with full actor attribution and severity classification
- Asset management with firmware versioning, calibration scheduling, and assignment history
- Disaster Recovery planning with RTO/RPO tracking and DR test management
What Sets Us Apart
- Emergency Muster provides instant personnel accountability from gate scan data
- Audit Pack generator bundles incidents, training, SLA, and compliance data on demand
- Certificate pinning on mobile apps prevents man-in-the-middle attacks
Government & Public Sector
The Challenge
SLA-bound contracts with zero tolerance for coverage gaps. Compliance-driven reporting requirements that vary by agency. Absolute data isolation between agencies and their contractors. Every access event documented.
How Shield Spire OPS Handles It
SLA engine monitors response times, patrol compliance, and dispatch acknowledgment with automated breach tracking and recovery logging. Row-Level Security ensures zero cross-agency data visibility. ICS-style incident command coordinates multi-party response. Audit packs generate on demand for regulatory review.
Key Capabilities
- SLA Engine with policy management, breach detection, and recovery tracking
- Jurisdiction-aware compliance document verification with soft-block enforcement
- Audit Pack generation with date, site, employee, and department filtering
- Incident Command System (ICS) with commander assignment and timeline tracking
- Row-Level Security for absolute tenant data isolation at the database level
- Platform-level analytics with cross-tenant usage metrics for oversight
What Sets Us Apart
- Jurisdiction-granular soft-blocks: operational in one state, blocked in another
- Dual-layer RBAC with 19 role definitions across 5 portals for precise access control
- Context-switch audit trail with deep-clean cache purge for integrity
Event Security
The Challenge
You need 50 guards credentialed, briefed, and deployed in 72 hours. The venue has poor cell coverage in half the areas. After the event, the client wants complete documentation covering incidents, timesheets, and proof of patrol coverage.
How Shield Spire OPS Handles It
Open shift board for rapid team assembly from your qualified roster. GPS tracking and dispatch messaging coordinate teams in real time during the event. Shift monitoring catches no-shows instantly. Post-event: export timesheets, incident reports, and patrol logs in one audit pack.
Key Capabilities
- Open shift board for rapid team assembly from qualified guard roster
- Real-time dispatch messaging with priority-based acknowledgment deadlines
- GPS tracking and geofence enforcement for venue perimeter monitoring
- Incident reporting with media capture and automatic DAR linking
- Shift monitoring with automated no-show and overtime detection
- Post-event audit pack with timesheets, incidents, and patrol logs bundled
What Sets Us Apart
- FCM push notifications for instant team coordination across the venue
- Quick Time Clock for frictionless one-tap clock-in at shift change
- Real-time dispatch, presence, and messaging updates across the event footprint